Baggage Policy


Free baggage allowance

You can carry the applicable Baggage free of charge subject to our conditions and limitations, which are available upon request from us or our Authorised Agents Subject to those conditions and limitations, the maximum permitted weight for a single item of Checked Baggage is 30kgs in Business Class and 23 Kgs in Economy class.

Items in excess of that weight will not be accepted for carriage as Checked Baggage. Priority will always be given to carriage of Checked Baggage within the applicable free baggage allowance.

Excess baggage

You will be required to pay an extra charge for carriage of Baggage in excess of the free Baggage allowance (as stipulated in our conditions and limitations). These rates are available from us upon request from time to time

Carriage of excess Baggage is subject to available space on your flight.

Items unacceptable as baggage

You must not include in your Baggage:

items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the International Civil Aviation Organisation (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air and the International Air Transport Association (IATA) Dangerous Goods Regulations, and in our regulations (further information is available from us on request); or

 items the carriage of which are prohibited by the applicable laws, regulations or orders of any state to be flown from or to; or

 items which are reasonably considered by us to be unsuitable for carriage because they are dangerous, unsafe or by reason of their weight, size, shape or character, or which are fragile or perishable having regard to, among other things, the type of aircraft being used. Information about unacceptable items is available upon request.

 Firearms and ammunition other than for hunting and sporting purposes are prohibited from carriage as Baggage. Firearms and ammunition for hunting and sporting purposes may be accepted only as Checked Baggage, subject to prior approval by us and by the Captain of the aircraft on the date or dates of carriage. If accepted for carriage, firearms must be unloaded with the safety catch on, and suitably packed, and accompanied by all documents legally required by the country of departure, destination and any Stopovers. Carriage of ammunition is subject to ICAO and IATA regulations as specified in Article

You must not include in Checked Baggage fragile or perishable items, valuable items (including, but not limited to, money, jewellery, precious metals), computers, personal electronic devices, any medication or medical equipment which may be required in-flight or during your trip or which cannot be swiftly replaced if lost or damaged, house or car keys, valuable documents (including, but not limited to, business documents, passports and other identification documents, negotiable papers, securities, deeds), or samples. If an item of Unchecked Baggage is required, for any reason, to become Checked Baggage, you must remove all items of the type just mentioned beforehand.

You must not include in Unchecked Baggage real, replica or toy weapons (plastic or metal), or any object which looks like a weapon or could reasonably be mistaken for a weapon, tradesman's tools, ammunition, explosives or anything which contains explosives, catapults, darts, household cutlery, scissors, corkscrews, metal nail files, knives with blades of any length, knitting needles, paper knives, sporting bats and clubs, razor blades (except safety razors and accompanying cartridges), billiard, snooker or pool cues, hypodermic needles (except those required for medical reasons and accompanied by a medical certificate confirming the medical condition), hard sporting balls or martial arts devices, safety matches or lighters.

Right to refuse carriage

We may refuse to carry as Baggage any item reasonably considered by us to be unsuitable for carriage because of its size, shape, weight, content, character, or for safety or operational reasons, or the comfort of other passengers. Information about unacceptable items is available upon request.

We may refuse to accept Baggage for carriage unless it is in our reasonable opinion properly and securely packed in suitable containers. Information about packing and containers unacceptable to us is available upon request.

Right of search

For reasons of safety and security we may require you to submit to a search and scan of your person and a search, scan or X-ray of your Baggage. If you are not available, your Baggage may be searched in your absence for the purpose of determining whether you are in possession of or whether your Baggage contains any item described prohibited above or any firearms, ammunition or weapons which have not been presented to us. If you are unwilling to comply with our requirements, we may refuse to carry you and your Baggage. In the event a search or scan causes Damage to you, or an x-ray or scan causes damage to your Baggage, we shall not be liable for such Damage unless due to our fault or negligence.

 Checked Baggage

Upon delivery to us of your Baggage which you wish to check we will take custody of, and issue a Baggage Identification Tag for, each piece of your Checked Baggage.

Checked Baggage must have your name or other personal identification affixed to it.

Checked Baggage will, whenever possible, be carried on the same aircraft as you, unless we decide for safety, security or operational reasons to carry it on an alternative flight. If your Checked Baggage is carried on a subsequent flight we will deliver it to you, unless applicable law requires you to be present for customs clearance, or the reason for carriage of the Baggage on another aircraft related to the size, weight or character of the Baggage or your failure to comply with these Conditions of Carriage.

You must ensure that your Checked Baggage and Unchecked Baggage are sufficiently robust and well secured to withstand the usual and normal rigours of carriage by air without sustaining damage (except fair wear and tear) and that they are properly locked.

Unchecked Baggage

We may specify maximum dimensions and/or weight for Unchecked Baggage which you carry onto the aircraft. If we have not done so, Unchecked Baggage which you carry onto the aircraft must fit under the seat in front of you or in an enclosed storage compartment in the cabin of the aircraft. If your Unchecked Baggage cannot be stored in this manner, or is of excessive weight, or is considered unsafe for any reason, it must be carried as Checked Baggage.

 Objects not suitable for carriage in the cargo compartment (such as delicate musical instruments), and which do not meet the requirements as per the baggage policy, will only be accepted for carriage in the cabin compartment if you have given us notice in advance and permission has been granted by us. You may have to pay an extra charge for this service.

 Collection and delivery of checked baggage

you are required to collect your Checked Baggage as soon as it is made available at your destination or Stopover. Should you not collect it within a reasonable time, we may charge you a storage fee. Should your Checked Baggage not be claimed within three (3) months of the time it is made available, we may dispose of it without any liability to you.

Only the bearer of the Baggage Check and Baggage Identification Tag, is entitled to delivery of the Checked Baggage. We cannot take any responsibility for ensuring that the bearer of the Baggage Check is entitled to delivery.

If a person claiming Checked Baggage is unable to produce the Baggage Check and identify the Baggage by means of a Baggage Identification Tag we will deliver the Baggage to such person only on condition that he or she establishes to our satisfaction his or her right to the Baggage.

Animals

No animals will be accepted by us for carriage.

 We do not accept any responsibility for any animal we refuse to carry on the aircraft and you will be solely responsible for making the necessary arrangements for any animal you attempt to carry on the aircraft and to which carriage has been refused. Furthermore, we will have no liability to you if you are unable to travel as a result of the refusal of carriage to any animal you attempt to carry on the aircraft.

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